IT Support Engineer

Do you like making others' lives easier? Do you like making your own life simpler? We are looking for a service minded IT support engineer that will help us deliver excellent user support and at the same time help us develop the end user experience together with the rest of the team. We value a healthy passion for all things technical and a love to work with people.

Our highly skilled IT team is spread out over Helsinki, Seoul, Shanghai and San Francisco and operates on a global scale. The greatest thing we know are happy employees, no matter where they are located. Our goal is to make things as easy as possible for our employees so that they can focus on creating awesome games.

Responsibilities

• Provide top of the line support to our users
• Define and improve user facing services and tools like support tools, device setup and device management
• Help make our team the best global IT on this planet that is loved by Supercell employees

Requirements

• 4-8 years of IT experience
• Generalist in IT but wants to focus on user support and improving how we help our users
• Willing to take part in a broad range of IT tasks and projects.
• Has the passion to improve the way we work to make life easier for everyone at Supercell (IT included)
• Experience using MDM to manage devices
• Values good service and communication over processes and rules
• Feels comfortable solving tricky issues with Windows, Mac, iOS and Android
• Has experience supporting both local and remote employees
• Knows or has interest in office Audio/Visual gear
• Experience in lifecycle management is a plus

We are not looking for someone

• Who needs to be told what to do
• Who doesn’t want to learn new things
• Who puts processes before solving the issue

Benefits and Compensation
However, luring you in with glitter, glamour, and gems is not what we seek to do. We develop Supercell as an employer for you to do your best work and to call this the best experience in your professional life.
We want you to enjoy your time here fully, so we structure our compensation and benefits to serve this purpose. It starts with perceiving you as a human being, not a resource. Read More

About Supercell
We are a game company based in Helsinki, Finland, with offices in San Francisco, Seoul and Shanghai. Since our launch in 2010, we've released six games globally – Hay Day, Clash of Clans, Boom Beach, Clash Royale, Brawl Stars, and Squad Busters.
To make six games, we've killed dozens along the way. That's because we're obsessed with quality. Our mission is to create great games that as many people as possible play for years and that are remembered forever. To achieve this goal, we put together the best possible teams and give them the freedom and independence to succeed. Read More

You Might Love It Here...
If you love games, Supercell is the place for you. We're made up of proactive, independent teams that have the freedom to do what they think is best for their players, our games, and the company.
We know it takes more than trust and independence to make great games, so we also take good care of our people, providing them with the compensation, work environment and resources they need to succeed and have fun while at it. Read More

This position is in Helsinki, but you're not?
Luckily, moving to Helsinki is easier than you might think. No matter where you would be moving from, our dedicated people will help you from beginning to end. We're here to ensure the process is as smooth as possible for you, your family and whoever and whatever you bring along. In addition to cats and dogs, we've even relocated a horse. Read More

Not sure if you should apply? 
Do it! You might feel like you don't tick all the listed requirements with stellar scores. That's fine! We're here to help you succeed. Also, we're happy to learn about any specific accommodations you might require to fully engage in our recruitment process.

And here's a video about what we do. (Best enjoyed with salmiakki and rye bread)

P.S. We're Taking a Summer Break!
Just a heads-up that our team will be on a well-deserved holiday in July. Please go ahead and submit your application though. We'll be back in August, refreshed and ready to reconnect with you. Thanks for your understanding!